This accessibility statement applies to the NEPO website (www.nepo.org).

This website is run by NEPO. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• listen to most of the website using a screen reader

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is:
We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text
• some older PDF documents may not be accessible to screen reader software
• some webinar recordings do not have captions

What to do if you can’t access parts of this website:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Email: [email protected]
• Tel: 0191 638 0040
• Address: NEPO, Northern Design Centre, Abbots Hill, Baltic Business Quarter, Gateshead, NE8 3DF

Our office hours are:
8.30am to 5pm Monday to Thursday
8.30am to 4.30pm Friday

We'll consider your request and get back to you in five working days.

Reporting accessibility problems with this website:
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: [email protected].

Enforcement procedure:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility:
NEPO is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status:
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed here.

Content that's not within the scope of the accessibility regulations:

PDFs and other documents

Some of our PDFs don’t meet accessibility standards as they are not available in an alternative format through the website. Please contact NEPO if you require information in a different format, refer to section ‘What to do if you can’t access parts of this website’ for contact information.

Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement:
This statement was prepared in July 2025