NEPO311 Water Retail Services is a sole-supplier framework agreement for the provision of water, wastewater and ancillary services.

NEPO has appointed Wave to provide water supply and sewerage services to eligible non-household customers in accordance with the Water Act 2014.

Based in Durham, Wave is an award-winning, national water with years of experience helping businesses find efficiencies and sustainable ways to reduce consumption, drive down water waste, and save money on their bills. Formed from two established regional entities, Anglian Water Business and Northumbrian Water Group, Wave use their specialist knowledge and expertise to support over 300,000 customers across the UK to help them benefit from the open water market.

But their work doesn’t stop there. Wave are committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of their Social and Sustainability Promise. This has all helped them to become the only retailer to be awarded Water Retailer of the Year twice, in both 2021 and 2023.

NEPO311 Water Retail Services offers public sector customers:

• Delivery of water efficiency measures and savings
• A bespoke consumption monitoring service, proven to drive down customers' water consumption by 40%
• Automated water meter readings to help improve bill accuracy
• Annual social value events across your region

National Social Value Awards 

NEPO was highly commended at the National Social Value Awards 2021 for its approach to procuring NEPO311 Water Retail Services. Find out more here.