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KEY INFORMATION

Water Retail Services

STATUS - Active

REFERENCE - NEPO311

NEPO311 Water Retail Services is a sole-supplier framework agreement for the provision of water, wastewater and ancillary services.

NEPO has appointed Wave to provide water supply and sewerage services to eligible non-household customers in accordance with the Water Act 2014. 

Based in Durham, Wave is a leading national water retailer with years of experience helping businesses to drive down water use and lower their utility bills. Formed from two established regional entities, Anglian Water Business and Northumbrian Water Group, Wave work with over 300,000 business customers across the UK to help them benefit from the open water market.

NEPO311 Water Retail Services offers public sector customers:

  • Delivery of water efficiency measures and savings
  • A bespoke consumption monitoring service, proven to drive down customers' water consumption by 40%
  • Automated water meter readings to help improve bill accuracy 

 

National Social Value Awards 

NEPO was highly commended at the National Social Value Awards 2021 for its approach to procuring NEPO311 Water Retail Services. Find out more here.

 

 

 

REFERENCE NEPO311

START DATE 01/04/2021

CURRENT END DATE 31/03/2025

FINAL END DATE SUBJECT TO EXTENSION(S) 31/03/2025

CONTRACT AWARD NOTICE 2020/S 244-605961

SUPPLIERS Wave

AVAILABLE FOR USE BY All Associate Members/Member Authorities

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