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25th October 2022

Join our Team: Open Customer Services Coordinator (x2)

We have an exciting opportunity for 2 x Open Customer Services Coordinators to join our team based in Gateshead’s Baltic Quarter.

The role

  • Number of positions: 2
  • Contract Type: Fixed term (23 months from appointment)
  • Working Pattern: Full time (37 hours per week)
  • Salary: £23,023 - £24,432
  • Closing date: Monday 7 November 2022 at 23:00

Open is NEPO’s new and wholly owned integrated e-procurement solution, designed and developed by NEPO and powered by AWS.

Designed to optimise the way we do business in the public sector, Open is a one-stop-shop e-procurement solution with aspirations to replace all procurement systems and tools used by NEPO and the twelve North East local authorities.

The Open Customer Services Coordinator will be joining the team at the beginning of the journey and will have the opportunity to grow as Open expands

The postholder will:

  • Act as the first point of contact for stakeholder queries, resolving first line queries and logging escalations. These may be over the phone or via email
  • Utilise effective communication skills to deliver excellent customer service
  • Support NEPO with project administrative requirements

More details on Open can be found here.

What do we offer?

We are a forward-thinking organisation that supports personal development and provides a unique opportunity to work collaboratively across the North East public sector. Our guide to employee benefits provides a favour of the welcoming and supportive culture we champion at NEPO.

NEPO employee benefits from:

  • Flexible working
  • Hybrid working model with HQ in Gateshead’s Baltic Quarter
  • Access to technology that enables agile working
  • Continuing professional development, including training opportunities
  • Annual leave ranging from 25 to 30 days (depending on length of service), plus public holidays
  • Eligibility to join the Local Government Pension Scheme

Important dates

The deadline for applications is Monday 7 November at 23:00.

Interviews will be held on Tuesday 15 November.


You can find out more and apply via the North East Jobs website at