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30th January 2018

Case Study: County Durham Housing Group

County Durham Housing Group is one of the largest housing associations in the North East of England, covering 862 square miles and comprising three different landlords across a number of sites. The organisation has been an Associate Member of NEPO since 2015.

NEPO has published a case study demonstrating how County Durham Housing Group has made operational improvements, reduced time-consuming activities and lowered spend by 20% thanks to their use of NEPO’s Office Supplies solution.

Banner, the supplier of the NEPO’s Office Supplies solution worked closely with County Durham Housing Group to meet the organisation’s exact product needs and went beyond this, providing consolidated ordering, next day delivery to all sites and a dedicated point of contact for all employees.

Banner carried out a benchmarking exercise on prices across a range of workplace products, including stationery, paper and toner cartridges. The exercise resulted in the prospect, and delivery of, a 20% saving across these product ranges.

Banner also discovered that employees were dealing with a wide range of suppliers. This meant a mix of arrangements for deliveries, several invoicing and contractual arrangements and multiple suppliers to deal with. As a result of County Durham Housing Group buying all of its stationery, paper and toner cartridges from Banner, it has reduced its supplier base, lowering workloads, time and costs. Banner also ensures next day delivery to all of the group’s sites.

County Durham Housing Group had been ordering from suppliers in a variety of ways, including by phone and online. This was time consuming, creating extra paperwork and making it harder for the group to consolidate ordering and easily view expenditure on one platform. Banner recommended that all employees ordered electronically through its online ordering system, e-Supply. This enables employees to view and order goods in one process. With purchasing authorisation enabled, orders can be processed quickly and efficiently. Moving everyone responsible for buying over to Banner’s e-commerce site has helped to streamline purchasing, save time and resources, and cut costs across the group.

Prior to working with Banner, County Durham Housing Group employees dealt with call centres to discuss orders. With Banner, they have a dedicated account manager to help, day in, day out. Dedicated account management ensures that Banner fully understands this customer’s needs and can respond quickly and appropriately whenever required.

Chris Jones, Procurement Officer, County Durham Housing Group, said:

“We’re really happy with the service provided by Banner. Since our users started buying through e-Supply we’ve seen significantly greater efficiencies and cost savings.

“Incorporating all spend with our previous office product suppliers within Banner has reduced the time needed to liaise with suppliers. It has also removed a fifth of our hard costs on office products. Banner went beyond the initial tender requirement to look at our soft costs, helping us to order more efficiently and simplify our teams’ working lives.

"Our Banner account manager is always there to support us and ensure that we are getting best value every time. They are there to assist us, whether we need product support or advice on orders and deliveries.”

Download the case study

If you’d like to discuss how Banner can support your organisation please email the dedicated NEPO account team at Banner on or visit

Alternatively click here to visit the dedicated page for Office Supplies within the NEPO website.